Data & Privacy

Privacy Policy
How Cricfy Apps Protects You

Your privacy matters to us. This page explains exactly what personal data cricfy apps collects, why we collect it, how we store it, and what rights you have over your own information. We keep things straightforward — no legal jargon, just clear answers.

Last updated: January 2025

Your Data is Safe

Cricfy apps uses industry-standard encryption and security practices to protect your personal information. We never sell your data to third parties for marketing.

Questions? Email us at [email protected]

Our Privacy Commitments

Six core commitments that define how cricfy apps handles your personal data every single day.

Data Encryption

All data transmitted between your device and cricfy apps is encrypted using TLS. Your account credentials, payment details, and personal information are never sent or stored in plain text on our systems.

No Data Selling

Cricfy apps does not sell, rent, or trade your personal data to third-party marketers. Your information is used only to operate your account, process payments, and improve the cricfy apps platform experience.

Your Data Rights

You have the right to access, correct, or request deletion of your personal data held by cricfy apps at any time. Submit a request through our support team and we will respond within a reasonable timeframe.

Payment Data Security

Payment transactions on cricfy apps are processed through bKash, Nagad, and Rocket. We do not store your full payment credentials on our servers. Payment processing is handled directly by the payment providers.

Cookie Transparency

Cricfy apps uses cookies to keep you logged in, remember your preferences, and understand how players use the platform. We use only essential and functional cookies — no invasive tracking or advertising cookies.

Data Retention Limits

Cricfy apps only retains your personal data for as long as necessary to operate your account and comply with legal obligations. When data is no longer needed, it is securely deleted from our systems.

01 Introduction

This Privacy Policy explains how cricfy apps collects, uses, stores, and protects the personal information of players who register and use the cricfy apps platform at cricfy-apps.net and through the cricfy apps mobile application. We take your privacy seriously and are committed to handling your data responsibly.

By registering an account on cricfy apps, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside the Terms and Conditions, which together form the full agreement between you and cricfy apps.

If you have any questions about how cricfy apps handles your data, you can contact us at any time at [email protected]. We will always respond to privacy-related queries as quickly as possible.

Plain Language Commitment: We have written this Privacy Policy in plain, clear English so that every player on cricfy apps can understand exactly how their data is handled — not just lawyers.

02 Data We Collect

Cricfy apps collects only the personal data that is necessary to operate your account, process payments, verify your identity, and provide a safe gaming environment. We do not collect data beyond what is needed for these purposes.

Data Type Examples Why We Collect It
Identity Data Full name, date of birth, gender Account registration and age verification
Contact Data Mobile number, email address Account communication and support
Payment Data bKash/Nagad/Rocket mobile number, transaction IDs Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security, fraud prevention, platform optimisation
Usage Data Games played, session duration, bet history Account management, responsible gaming monitoring
Verification Data Government ID copies (when requested) Identity verification and compliance

Minimum Data Principle: Cricfy apps only collects data that is genuinely necessary. We do not ask for information we don't need, and we don't keep data longer than required.

03 How We Collect Your Data

Cricfy apps collects your personal data through the following channels:

Direct Collection

When you register an account on cricfy apps, make a deposit, request a withdrawal, contact our support team, or complete any form on the platform, you provide us with personal data directly. This is the primary way we collect information about you.

Automated Collection

When you use the cricfy apps website or mobile app, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session activity. This data is collected through server logs and cookies and is used for security monitoring, fraud prevention, and platform performance optimisation.

Third-Party Sources

In some cases, cricfy apps may receive data about you from third-party payment providers such as bKash, Nagad, and Rocket when you make a deposit or withdrawal. This data is limited to transaction confirmation details and is used solely to reconcile your account balance.

No Surprise Collection: Cricfy apps does not purchase data lists or collect your information from social media platforms. Every piece of data we hold about you comes from your direct interaction with the cricfy apps platform or from payment providers processing your transactions.

04 How We Use Your Data

Cricfy apps uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent.

  • Account Management: To create, maintain, and manage your cricfy apps player account, including processing login requests and account updates.
  • Payment Processing: To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate records of all transactions on your account.
  • Identity Verification: To verify your age and identity in compliance with our obligations to prevent underage gambling and fraud on the cricfy apps platform.
  • Customer Support: To respond to your queries, complaints, and support requests in a timely and accurate manner.
  • Security and Fraud Prevention: To monitor account activity for signs of fraud, collusion, money laundering, or other prohibited activities as defined in the Terms and Conditions.
  • Responsible Gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, and to apply responsible gaming tools where appropriate.
  • Platform Improvement: To analyse how players use cricfy apps and to improve the performance, design, and features of the platform over time.
  • Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and data retention obligations.

No Marketing Without Consent: Cricfy apps will only send you promotional communications if you have opted in to receive them. You can opt out of marketing messages at any time by contacting support or updating your account preferences.

05 Data Sharing

Cricfy apps does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

Payment Providers

We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they process on their platforms.

Game Providers

Live casino games on cricfy apps are powered by third-party providers including MT Live, HRG Live, and PP Live. These providers may receive limited technical data — such as a session token — to authenticate your game session. They do not receive your full personal profile.

Legal and Regulatory Authorities

Cricfy apps may be required to share your personal data with law enforcement agencies, regulatory bodies, or other government authorities if required by law or in response to a valid legal request. We will always seek to limit such disclosures to the minimum data required.

Service Providers

Cricfy apps works with a small number of trusted service providers — such as hosting and infrastructure providers — who may process your data on our behalf. These providers are contractually bound to handle your data securely and only for the purposes we specify.

No Data Sales: Cricfy apps will never sell your personal data to advertisers, data brokers, or any other commercial third party. This is a firm commitment, not a policy subject to change.

06 Payment Data

Cricfy apps accepts deposits and processes withdrawals through bKash, Nagad, and Rocket — the most widely used mobile payment platforms in Bangladesh. When you make a payment transaction on cricfy apps, the following applies to your payment data:

  • Cricfy apps does not store your full bKash, Nagad, or Rocket PIN or password on our servers at any time.
  • We record the mobile number associated with your payment account and the transaction reference number for reconciliation purposes.
  • All payment transactions are processed directly through the payment provider's secure infrastructure.
  • Withdrawal requests are only processed to the same payment method used for your most recent deposit, as a fraud prevention measure.
  • Transaction records are retained for the period required by applicable financial regulations.

Secure Payments: Your payment credentials are never visible to cricfy apps staff. All payment authentication happens directly between you and your payment provider — bKash, Nagad, or Rocket.

07 Cookies and Tracking

Cricfy apps uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use only the categories of cookies described below.

Essential Cookies

These cookies are required for the cricfy apps platform to function. They keep you logged in during your session, maintain your account state, and ensure that the platform responds correctly to your actions. You cannot opt out of essential cookies without disabling the platform entirely.

Functional Cookies

Functional cookies remember your preferences — such as your preferred language or display settings — so that you don't have to set them every time you visit cricfy apps. These cookies improve your experience but are not strictly required for the platform to work.

Analytics Cookies

Cricfy apps uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and does not identify individual players.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the cricfy apps platform.

08 Data Security

Cricfy apps implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include:

  • TLS Encryption: All data transmitted between your device and cricfy apps is encrypted in transit using Transport Layer Security (TLS).
  • Password Hashing: Account passwords are stored as one-way cryptographic hashes. Cricfy apps staff cannot read your password — only you know it.
  • Access Controls: Access to personal data within cricfy apps is restricted to staff who need it to perform their job functions. All access is logged and audited.
  • Secure Infrastructure: The cricfy apps platform is hosted on secure, monitored infrastructure with regular security assessments.
  • Fraud Monitoring: Automated systems monitor account activity around the clock for signs of unauthorised access or suspicious behaviour.

While cricfy apps takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

Report a Security Issue: If you discover a security vulnerability on the cricfy apps platform, please report it to [email protected] immediately. We take all security reports seriously.

09 Data Retention

Cricfy apps retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

  • Active Account Data: Retained for the duration of your account being active on cricfy apps.
  • Transaction Records: Retained for a minimum of five years following the transaction date, in line with financial record-keeping requirements.
  • Identity Verification Documents: Retained for the period required by applicable anti-money laundering regulations, typically five years from account closure.
  • Support Communications: Retained for two years from the date of the last communication.
  • Closed Account Data: Following account closure, personal data is retained for the legally required period and then securely deleted.

When data is no longer required, cricfy apps deletes or anonymises it securely so that it can no longer be linked to you as an individual.

10 Your Data Rights

As a player on cricfy apps, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected].

Right to Access

You have the right to request a copy of the personal data that cricfy apps holds about you. We will provide this within a reasonable timeframe following your request.

Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly through your account settings, or contact support for more significant corrections.

Right to Deletion

You have the right to request that cricfy apps deletes your personal data. Note that we may be required to retain certain data for legal or regulatory reasons even after an account is closed. We will inform you of any data we are legally required to retain when processing a deletion request.

Right to Restrict Processing

In certain circumstances, you have the right to request that cricfy apps restricts the processing of your personal data — for example, while a correction request is being reviewed.

Right to Withdraw Consent

Where cricfy apps processes your data based on your consent — such as for optional marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

How to Submit a Request: Email [email protected] with the subject line "Data Rights Request" and describe what you would like us to do. We will acknowledge your request within 48 hours and aim to resolve it within 30 days.

11 Minors and Under-18 Players

Cricfy apps is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on cricfy apps or provide us with any personal information.

If cricfy apps becomes aware that personal data has been collected from a player who is under 18, we will immediately close the account, void any bets placed, return any deposits to the original payment source, and delete the personal data associated with the account.

If you believe that a minor has registered on cricfy apps, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 Changes to This Privacy Policy

Cricfy apps may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, cricfy apps will notify active players via email or an in-platform notification before the changes take effect. Your continued use of cricfy apps after a policy update constitutes your acceptance of the revised Privacy Policy.

Stay Informed: We recommend bookmarking this page and checking it periodically. The "Last Updated" date at the top of this page always reflects when the most recent changes were made to the cricfy apps Privacy Policy.

13 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cricfy apps handles your personal data, please get in touch with us. We are committed to addressing all privacy-related queries promptly and transparently.

  • Email: [email protected]
  • Subject Line: Use "Privacy Query" or "Data Rights Request" so we can route your message to the right team.
  • Response Time: We aim to acknowledge all privacy queries within 48 hours and resolve them within 30 days.

For general support questions unrelated to privacy, you can also visit the FAQ page or contact our support team through the standard support channels available in your account.

Play on Cricfy Apps with Confidence

Now you know exactly how cricfy apps protects your data. Register today and enjoy live casino games, fast local payments, and a platform built with your privacy and security in mind.